Account deletion
This page explains how to delete your Rena Cleaning Network account and the data that goes with it. It applies to accounts used on our website, in the RENA app for customers, and in the Rena Pro app for cleaners.
Delete your account in the app or on the site
Customers (website or the RENA app): sign in and go to Account, then Settings, then the Your data section, and choose Delete my account.
Cleaners (the Rena Pro app or the website): in the app, open the account menu, then My Profile, and choose Delete my account at the bottom. On the website, open Profile and choose Delete my account at the bottom of the page.
Either way you will be asked to re-enter your password and type a confirmation, and the same request goes through the same process.
Your account closes straight away: you are signed out everywhere and the account can no longer be used. The erasure itself is completed within 30 days. If you have a clean booked or money still moving to you, we will ask you to finish or cancel those first so nobody is left mid-job or unpaid.
Or ask us by email
Email [email protected] from the email address on your account and ask for it to be deleted. We action email requests within 30 days.
What is deleted
All identity-bearing data is deleted: your profile and photo, contact details, saved addresses, messages, and saved preferences. After deletion your account cannot be recovered.
What is retained, and why
Some records must be kept for legal reasons, as set out in Section 5 of our Privacy Policy:
- Booking and payment records: kept for 6 years for HMRC and legal compliance.
- For cleaners (Rena Pro): right to work records are kept for the duration of your engagement plus 2 years, as UK law requires.
These retained records are kept only as long as the law requires and are not used for anything else.
Questions about your data are covered in our Privacy Policy, or reach us at [email protected].