Question 1

What is Rena?

Accepted Answer

Rena is a cleaning marketplace that connects you with trusted, vetted independent cleaners in your area.

Question 2

How much does a cleaning cost?

Accepted Answer

Cleaners set their own hourly rates, typically £14–£25/hr. A 6% service fee is added at checkout with no hidden charges.

Question 3

How are cleaners vetted?

Accepted Answer

Every cleaner goes through identity verification, right-to-work checks, and reference checks before earning the Verified badge.

Question 4

Can I book a same-day clean?

Accepted Answer

Yes, same-day bookings are available if requested before 12pm, subject to cleaner availability.

Question 5

Are cleaners insured?

Accepted Answer

All cleaners on Rena are required to have public liability insurance.

Question 6

How do payments work?

Accepted Answer

Payments are processed securely. First-time bookings use escrow — funds are released after job completion.

Frequently Asked Questions

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