Book with Confidence

If you are not completely satisfied with your clean, let us know within 24 hours of the service being completed. We will work with you to make it right.

The satisfaction guarantee applies to all service types. Claims must be submitted within 24 hours of the cleaning being completed.

For your first booking with any new cleaner, your payment is held in secure escrow. The cleaner only receives payment after the job is completed and you are satisfied.

Once you have an established relationship with a cleaner (after your first successful booking), payments are processed directly for faster payouts.

All cleaners on the Rena platform are required to hold valid public liability insurance. This protects you in the unlikely event of accidental damage to your property during a clean.

In the event of damage, report it through your booking page within 48 hours. Our team will coordinate with the cleaner and their insurance provider to resolve the claim.

If specific areas of your home were not cleaned to the agreed standard and your claim meets our in-house criteria, we will issue a full refund. We are also happy to help you re-book another cleaner if you would like.

We understand plans change. Our cancellation policy is designed to be fair to both customers and cleaners.

If a cleaner cancels on you, you will always receive a full refund regardless of timing. We will also help you find an alternative cleaner as quickly as possible.